Privacy Policy

At Supabet Casino, we take your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding your information.

1. Data We Collect

We collect information you provide directly: name, email address, date of birth, residential address, and payment method details. We also collect data automatically when you use our platform: IP address, device type, browser type, pages visited, time spent, and game activity logs. This data is necessary for us to provide our services, verify your identity (KYC), process payments, and comply with legal obligations.

2. How We Use Your Data

We use your personal data to: operate your casino account and process transactions; verify your identity and age as required by our gaming licence; detect and prevent fraud and money laundering; send account notifications and promotional offers (where you have consented); and comply with legal and regulatory requirements. We do not sell your personal data to third parties for their marketing purposes.

3. Data Sharing

We share data with: payment processors to process deposits and withdrawals; identity verification services for KYC compliance; analytics providers who help us improve our platform (on an anonymised basis where possible); and legal authorities when required by law. All third parties who process your data on our behalf are bound by data processing agreements and must handle your data in accordance with applicable privacy laws.

4. Data Retention

We retain your account data for as long as your account is active and for a minimum of 5 years after account closure, as required by our gaming licence and anti-money laundering obligations. Transaction records are kept for 7 years. You can request deletion of non-mandatory data at any time.

5. Cookies

We use essential cookies to maintain your login session and secure your account. Analytics cookies help us understand how players use our platform. Marketing cookies track promotional campaign performance. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

6. Your Rights

You have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of data where legally permissible; restrict or object to certain processing activities; data portability; and withdraw consent where processing is based on consent. To exercise these rights, contact our support team via live chat or email.

7. Data Security

We protect your data using 256-bit SSL encryption on all connections, secure data centres with access controls, regular security audits, and staff training on data protection. Despite these measures, no internet transmission is 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication on your account.

8. Contact

For privacy-related inquiries, contact us at: [email protected]. We aim to respond to all privacy requests within 30 days.